Policies

Shipping Policy

 

Art by Rebecca Jane does not provide tracking or insurance for any goods. Should you desire tracking or insurance please email us at contact@artbyrebeccajane.com with details of the items you wish to order and we will provide you with a quote that includes tracking and or insurance.

 

Shipping within Australia can take 3 - 7 working days, International shipping is estimated at 10 - 15 working days, however may be more on some occasions and we are at the whim of postal services and courier companies.

 

We take no responsibility for items that are lost in transit. Should your order not arrive we will happily provide a receipt for proof of sending. If this seems unreasonable we are happy to quote for tracking and insurance.

 

Measurements

 

Measurements are provided as approximates. 

 

External (or un specified) measurements are rounded UP to the nearest half inch. Our reasoning is that if you have a limited amount of space to hang or place something, you probably don't want it to be any larger than the measurement we quote.

 

Internal measurements (3d creations and framed prints) are rounded DOWN to the nearest half inch. We reason that you probably don't want to order something, receive it and then realise that it's mostly frame and not much art. Much better to get the pleasant surprise that the artwork looks a little bigger than the measurements suggest.

 

If you do require measurements that are exact, please contact us at contact@artbyrebeccajane.com with the product title that you would like the dimensions of and we will get back to you as soon as we can.

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